Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports customer service and store operations, including assisting customers with products, processing purchases and returns, merchandising and maintaining inventory, and providing photo-area and online order pickup services. Pharmacy duties include entering patient and drug information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, assisting with workflow and inventory, handling appropriate phone calls, and processing third-party prescription claims. The associate reports prescription errors promptly and follows pharmacy, dispensing, and company policies. The associate completes required training and maintains PTCB certification through the designated training program and/or state-required certification or registration. The role requires English fluency and willingness to work a flexible schedule, including evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Provide courteous, friendly, fast, and efficient customer service, greet and assist customers, resolve issues, and model customer service best practices.
- Recommend products, trade-up items, and companion items to customers.
- Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating over-the-counter products.
- Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items.
- Use pharmacy systems to enter patient and drug information accurately and assist with prescription processing under direct pharmacist supervision.
- Retrieve, count, and pour medications, verify that the medicine is correct, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors immediately and follow company pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties as assigned.
- Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; file claims for shipment overages, shortages, order errors, or damaged Rx goods.
- Follow state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Separate food items and place products according to policy; rotate consumable stock using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store inside and outside.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
