Pharmacy Customer Service Associate

Walgreens • Sheboygan, WI

1d • $16 - $20

About The Position

The Pharmacy Customer Service Associate provides a distinctive and positive customer experience, handles checkout and retail operations, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions.

The associate helps customers with products and services, answers questions, resolves issues, and supports efficient store operations. Pharmacy duties include entering patient and prescription information, filling prescriptions under pharmacist supervision, supporting workflow and inventory activities, handling appropriate calls and claims, and promptly reporting prescription errors. The position also includes general merchandising, photo services, online order pickup, store maintenance, and completing assigned tasks.

The associate must maintain required pharmacy training and certification, attend assigned training, complete learning modules, and maintain knowledge of developments in healthcare and pharmacy. The schedule requires flexibility, including evenings and weekends.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills, including ability to count, measure, and weigh medications accurately.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet and assist customers and patients, answer questions, resolve issues, and model customer-service best practices.
• Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
• Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
• Operate the cash register; process sales, cash and change, voids, returns, rain checks, refunds, and exchanges.
• Maintain clean, well-merchandised counters and shelves; take inventory; maintain records; check in and price merchandise.
• Use pharmacy systems to enter patient and drug information accurately and fill prescriptions under direct pharmacist supervision by retrieving, counting, and pouring medication, verifying the medicine, and checking for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and comply with pharmacy error policies, the Quality Improvement Program, the Pharmacy Code of Conduct, and Good Faith Dispensing policy.
• Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and complete other clerical duties as assigned.
• Support pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments; report overages, shortages, order errors, and damaged prescription drugs through the appropriate claims process.
• Comply with state and local regulations for regulated products, such as alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Separate and place food items according to policy, rotate consumables using first-in, first-out practices, and restock out-of-stock items.
• Use store systems and equipment; provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or any state-required certification or registration.
• Attend assigned training, complete requested learning modules, obtain continuing education credits, and maintain pharmacy and healthcare knowledge.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed