Pharmacy Customer Service Associate

Walgreens•Narragansett, RI

9d•$17 - $22•Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and supporting pharmacy operations under the direct supervision of a pharmacist. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and also handles a broad range of retail, inventory, merchandising, photo, and store-maintenance duties. The associate assists with prescription processing, inventory management, workflow, customer inquiries, and clerical tasks while following applicable regulations, company policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements. The position also requires completing designated training and maintaining PTCB certification or any state-required certification or registration.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; operate the assigned cash register and process purchases, payments, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; check in and price merchandise, take inventory, and maintain records.
Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, check for possible interactions, and assist with pharmacy workflow.
Immediately report prescription errors to the pharmacist and comply with company pharmacy policies, procedures, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription-service claims and perform other clerical duties as assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; handle claims involving Rx merchandise overages, shortages, order errors, or damage.
Comply with state and local laws concerning regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
Separate food items and place products according to policy; rotate consumables using first-in, first-out practices and restock outs.
Use store systems and equipment; provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pick-up orders and deliver them to customers at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing-education credits, and maintain knowledge and skills in healthcare and pharmacy developments.