Pharmacy Customer Service Associate

Walgreens•Marshalltown, IA

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. It also supports customers throughout the store, including in the pharmacy, OTC, and photo areas, and helps maintain store operations and appearance. The associate performs assigned pharmacy and clerical duties, such as entering patient and drug information, filling prescriptions, assisting with workflow and inventory, handling appropriate phone calls, and processing manual third-party claims. The role follows pharmacy policies and procedures, reports prescription errors promptly, and supports compliance with applicable laws and the Pharmacy Code of Conduct. The position includes completing designated training, maintaining required PTCB certification and/or state certification or registration, and keeping current with developments in healthcare and pharmacy. The role requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Follow applicable state and federal regulations, company policies, pharmacy procedures, and Good Faith Dispensing requirements.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, answer questions, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient checkout service; register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion or trade-up items, and assist customers in locating OTC products.
Maintain clean, well-merchandised counters and shelves; take inventory and maintain records; check in and price merchandise as directed.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medicine accuracy and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy error and Quality Improvement Program procedures.
Comply with the Walgreen Co. Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform other assigned clerical duties.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; file claims for overages, shortages, order errors, or damaged Rx goods.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, and obtain continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.