Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate delivers a distinctive customer experience and provides courteous, efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. The role supports pharmacy operations by entering patient and prescription information, filling prescriptions, assisting with workflow and inventory, handling appropriate calls and claims, and reporting prescription errors. It also includes general store duties such as merchandising, inventory, customer assistance, photo services, web pickup orders, and maintaining a clean and orderly store. The associate completes required training and maintains applicable PTCB or state certification and continuing education.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Operate the assigned cash register and process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products and companion or upgraded items, and help customers locate over-the-counter products.
- Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in merchandise, and price items.
- Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Report prescription errors promptly and follow pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
- Handle calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
- Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment overages, shortages, order errors, or damaged prescription drugs.
- Follow state and local laws for regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Follow food separation and placement procedures, rotate consumable stock using first-in, first-out practices, and restock outs.
- Use store systems and equipment and provide photo-area services, including digital passport photos, poster printing, and promotional photo-product recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive.
- Help maintain a clean, neat, orderly store inside and outside.
- Comply with company policies, maintain respectful coworker relationships, and complete assigned special tasks.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
- Attend training, complete assigned PPLs, obtain continuing education credits, and maintain relevant healthcare and pharmacy knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
