Pharmacy Customer Service Associate

Walgreens•Sevierville, TN

About The Position

Models and delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, assists in pharmacy operations, uses pharmacy systems to obtain patient and drug information and process prescriptions, and performs related customer-service, retail, and clerical duties.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions to ensure a positive customer experience.
Demonstrate and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Operate the assigned cash register; process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
Recommend merchandise, trade-up and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by store management.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions; and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow, and immediately report prescription errors to the pharmacist on duty.
Follow pharmacy policies and procedures, including the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and perform clerical duties assigned by the Pharmacy Manager.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; report warehouse overages, shortages, order errors, or damaged prescription drugs.
Follow state and local laws regarding regulated products, including alcoholic beverages and tobacco.
Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
Help separate food items and place products according to company procedures; rotate consumable stock using first-in, first-out methods and restock outs.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
Monitor and fulfill web pickup orders through Picture Care Plus and deliver orders to customers when they arrive.
Help maintain clean, neat, and orderly store conditions inside and outside.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete assigned special tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge of healthcare, pharmacy, and current developments.