Pharmacy Customer Service Associate

Walgreens • Gloucester, MA

9d • $18 - $22

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing checkout service and supporting pharmacy operations. Under the direct supervision of a pharmacist and in accordance with applicable regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role includes assisting customers with products and services, resolving questions and issues, operating a cash register, maintaining merchandise and displays, and supporting store inventory and upkeep. Pharmacy duties include entering patient and drug information, retrieving and counting medications, checking prescriptions for accuracy and possible interactions, supporting pharmacist workflow, handling certain phone calls and claims, and assisting with pharmaceutical inventory. The associate reports prescription errors, follows company dispensing policies and procedures, and complies with relevant laws.

The associate also provides photo-area services, fulfills in-store web pickup orders, completes assigned training, and maintains pharmacy knowledge. The position requires a flexible schedule that may include evenings and weekends.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Provide courteous, friendly, fast, and efficient checkout and customer service.
• Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service best practices.
• Recommend products, trade-up items, and companion items, and help customers locate over-the-counter products.
• Operate the cash register, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in merchandise, and price items.
• Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
• Retrieve, count, and pour pharmaceutical drugs; verify medicine and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and follow company policies, the Pharmacy Code of Conduct, the Quality Improvement Program, and Good Faith Dispensing requirements.
• Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned.
• Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments, and filing claims for shipment discrepancies or damaged goods.
• Ensure compliance with laws regarding regulated products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Follow food separation and product-placement procedures and assist with stock rotation and restocking.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional photo-product recommendations.
• Monitor, pick, and deliver web pickup orders to customers.
• Maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed