Pharmacy Customer Service Associate

Walgreens•Tyler, TX

1d•$16 - $20•Onsite

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience while providing checkout service and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. The associate assists with pharmacy operations, including entering patient and drug information, filling prescriptions, supporting pharmacist workflow, handling calls and prescription claims, and helping manage pharmaceutical inventory. The position also involves general store operations such as customer assistance, sales transactions, merchandising, stocking, photo services, web order pickup, and maintaining store cleanliness. The associate must follow company policies and applicable laws, report prescription errors promptly, and complete required training and continuing education.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and provide courteous, friendly, fast, and efficient service.
Model customer service best practices and Walgreens service traits with team members.
Operate the assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
Recommend items, trade-up or companion products, and assist customers in locating over-the-counter products.
Clean and merchandise counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and promotional setups.
Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying the medicine, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties as assigned by the Pharmacy Manager.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; file claims for overages, shortages, order errors, or damaged prescription drugs.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Separate food items and follow product placement procedures; rotate consumable stock using first in, first out and restock-outs practices.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain current healthcare and pharmacy knowledge.