Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate models and delivers a distinctive customer experience while providing checkout and retail service. Under the direct supervision of a pharmacist and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties include entering patient and prescription information, filling prescriptions, supporting pharmacy workflow, handling appropriate calls and claims, and assisting with pharmacy inventory management. The role also supports general store operations, customer service, merchandising, photo services, web pickup orders, and store cleanliness. The associate completes required training, maintains applicable certification or registration, and keeps current with healthcare and pharmacy developments.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Provide courteous, friendly, fast, and efficient checkout service; register purchases, handle payments and change, and process voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items; help customers locate over-the-counter products.
- Maintain clean and well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain promotional, seasonal, and sale displays.
- Use pharmacy systems to enter patient and drug information accurately and fill prescriptions by retrieving, counting, and pouring medications, verifying accuracy, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; immediately report prescription errors and follow pharmacy error, quality improvement, Code of Conduct, and Good Faith Dispensing policies.
- Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned by the Pharmacy Manager.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged Rx goods.
- Follow state and local laws for regulated products and company policies and procedures.
- Separate and place food items according to policy, rotate consumable stock using first-in, first-out practices, and restock outs.
- Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotion recommendations.
- Monitor and fulfill web pickup orders and deliver them to customers at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Maintain respectful relationships with coworkers and complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, obtain continuing education credits, and maintain current pharmacy and healthcare knowledge.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
