Pharmacy Customer Service Associate
About The Position
Models and delivers a distinctive and delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist under direct supervision in the practice of pharmacy. Uses pharmacy systems to obtain patient and drug information and process prescriptions. The role engages customers and patients, resolves issues, answers questions, recommends products, and provides assistance across store areas, including the pharmacy, OTC aisle, photo area, and web pickup. Responsibilities also include checkout transactions, merchandising, inventory support, store upkeep, and compliance with company policies and applicable laws. The associate supports pharmacy operations by entering patient and drug information, filling prescriptions under supervision, assisting with workflow and inventory, handling certain calls and claims, and promptly reporting prescription errors. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested PPLs, and maintains relevant healthcare and pharmacy knowledge.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills to accurately count, measure, and weigh medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model customer-service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
- Assist customers in locating OTC products when possible.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Use pharmacy systems to enter patient and drug information accurately and assist with prescription filling under direct supervision, including retrieving, counting, and pouring drugs, verifying medication, and checking for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow.
- Immediately report prescription errors and comply with company pharmacy policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
- Handle telephone calls that do not require the pharmacist's personal attention, including calls to physicians.
- Correct and resubmit manual third-party prescription claims promptly and perform assigned clerical duties.
- Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for specified shipment discrepancies or damage involving prescription drugs.
- Comply with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive.
- Help maintain a clean, neat, orderly store inside and outside.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Attend training, complete requested PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.
Benefits
- Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
