Pharmacy Customer Service Associate

Walgreens•Garden City, KS

12d•$16 - $20

About The Position

The Pharmacy Customer Service Associate delivers a distinctive, positive customer experience and provides courteous, efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to access patient and drug information and process prescriptions. The role supports both customer service and store operations. Duties include answering customer questions, operating the cash register, recommending products, maintaining merchandise and displays, assisting with inventory, providing photo-area services, and fulfilling web pickup orders. Pharmacy responsibilities include entering patient and prescription information, retrieving and counting medications, checking for possible interactions, supporting workflow and inventory, handling certain calls and claims, and promptly reporting prescription errors. The associate must follow company policies, pharmacy standards, and applicable laws. The associate earns and maintains PTCB certification through the designated training program and/or any required state certification or registration, attends assigned training, completes required learning, and maintains current healthcare and pharmacy knowledge.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills, including the ability to count, measure, and weigh medications accurately.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and maintain displays and promotional or seasonal layouts.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Retrieve, count, and pour pharmaceutical drugs; verify medication and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and maintaining workflow.
Report prescription errors promptly and comply with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform other clerical duties as assigned.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceuticals; file claims for shipment discrepancies or damaged Rx goods.
Ensure compliance with state and local laws regarding regulated products.
Assist with food separation, product placement, stock rotation using first in, first out, and restocking.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotional product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive.
Help maintain a clean, neat, orderly store, including interior and exterior areas.
Comply with company policies and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned learning, acquire continuing education credits, and maintain pharmacy and healthcare knowledge.