Pharmacy Customer Service Associate

Walgreens•Shreveport, LA

12d

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience, provides efficient checkout service, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. It also supports store operations, customer service, merchandising, inventory, photo services, and store maintenance. The associate assists with prescription processing and pharmacy workflow, including entering patient and drug information, filling prescriptions, reporting errors, handling applicable calls and claims, and supporting pharmaceutical inventory management. The position requires compliance with pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing, and applicable laws and procedures. The associate attends required training, completes assigned learning activities, maintains relevant healthcare and pharmacy knowledge, and earns and maintains PTCB certification through the designated training program and/or state-required certification or registration. The role requires fluency in reading, writing, and speaking English (except in Puerto Rico), and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated PTCB training program and/or state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve customer issues, and model customer-service best practices.
Provide courteous, friendly, fast, and efficient service at checkout; operate the assigned cash register and process purchases, returns, refunds, exchanges, voids, and other transactions.
Recommend products and companion or trade-up items, and assist customers in locating over-the-counter products.
Keep counters and shelves clean and well merchandised; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions under pharmacist supervision.
Fill prescriptions by retrieving, counting, and pouring medications; verify medicine and check for possible interactions as assigned.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow company error-reporting and quality-improvement procedures.
Follow the Pharmacy Code of Conduct, Good Faith Dispensing policy, and company procedures.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims in a timely and efficient manner and perform other assigned clerical duties.
Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; handle claims for overages, shortages, order errors, or damaged prescription drugs.
Ensure compliance with laws regarding regulated products, including alcoholic beverages and tobacco products.
Complete resets and revisions, assist with appropriate food separation and product placement, rotate consumable stock using first-in, first-out, and restock outs.
Provide customer service in the photo area, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.