Pharmacy Customer Service Associate

Walgreens•Anniston, AL

11d

About The Position

The Pharmacy Customer Service Associate provides a distinctive and welcoming customer experience while operating a cash register and assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions. It also supports general store operations, customer service, merchandising, inventory, photo services, and store maintenance. The associate helps enter patient and drug information, fill prescriptions by retrieving, counting, and pouring medications, verify medicines, and check for possible interactions. The associate supports pharmacy workflow, reports prescription errors promptly, handles appropriate telephone calls, processes manual third-party claims, performs clerical tasks, and assists with pharmaceutical inventory activities. The role follows company policies, the Pharmacy Code of Conduct, and applicable dispensing and product regulations. The associate earns and maintains PTCB certification through the designated program and/or state-required certification or registration, completes assigned training and continuing education, and maintains current knowledge of healthcare and pharmacy developments. The position requires fluency in reading, writing, and speaking English, except in Puerto Rico, and willingness to work a flexible schedule that may include evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.
Must comply with company policies and procedures and applicable state and federal regulations while assisting the pharmacist under direct supervision.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Operate an assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion or trade-up items, and assist customers in locating over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions under pharmacist supervision.
Retrieve, count, and pour medications; verify medicines and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and follow pharmacy error and quality improvement procedures.
Handle calls that do not require the pharmacist's personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims, and perform clerical duties assigned by the Pharmacy Manager.
Assist with pharmaceutical inventory, including ordering, unpacking, checking, and storing shipments; report or file claims for overages, shortages, order errors, or damaged Rx goods.
Comply with applicable laws and company policies, including rules for regulated products, Good Faith Dispensing, asset protection, and the Pharmacy Code of Conduct.
Complete store resets and revisions; assist with food separation, product placement, stock rotation using first-in, first-out, and restocking outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions; maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain knowledge of healthcare and pharmacy developments.