Pharmacy Customer Service Associate

Walgreens•Latham, NY

12d•Onsite

About The Position

Models and delivers a distinctive, delightful customer experience while providing courteous, fair, friendly, and efficient checkout service. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, assists in the practice of pharmacy by using pharmacy systems to obtain patient and drug information and process prescriptions. The role also supports store operations, inventory, merchandising, photo services, customer pickup orders, and store maintenance. The associate earns and maintains PTCB certification through the designated training program and/or state-required certification or registration, attends assigned training, completes requested learning modules, and maintains knowledge of healthcare and pharmacy developments.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Ability to perform pharmacy and store duties in accordance with applicable regulations and company policies.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and model customer-service best practices.
Operate the assigned cash register; process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products, trade-up and companion items, and help customers locate over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct and maintain displays.
Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify medicines and check for possible interactions, under pharmacist supervision.
Assist pharmacists with scheduling and workflow; immediately report prescription errors and follow company policies, the Pharmacy Code of Conduct, Good Faith Dispensing requirements, and the Quality Improvement Program.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged prescription drugs.
Follow state and local laws for regulated products, including alcoholic beverages and tobacco products.
Complete resets and revisions; follow food separation and product-placement procedures; rotate consumable stock using first-in, first-out methods and restock outs.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders through Picture Care Plus and deliver orders to customers when they arrive.
Help maintain clean, neat, and orderly store conditions inside and outside; comply with company policies and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, and acquire continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.