Pharmacy Customer Service Associate
About The Position
The Pharmacy Customer Service Associate provides courteous, efficient customer service at checkout and throughout the store while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The associate uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy workflow, inventory, and clerical operations. The role also includes general retail tasks such as operating a cash register, assisting customers in locating products, maintaining merchandise displays and store appearance, supporting photo services and web pickups, and following company policies and applicable laws. The associate completes required training and maintains pharmacy-related knowledge and any required certification or registration.
Requirements
- Fluent in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Good math skills for accurately counting, measuring, and weighing medications.
- Good computer skills.
- Knowledge of store inventory control.
- PTCB certification.
Responsibilities
- Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices.
- Operate the assigned cash register; process purchases, payments, change, voids, returns, rain checks, refunds, and exchanges.
- Recommend products, trade-up items, and companion items, and assist customers in locating over-the-counter products.
- Maintain clean, well-merchandised counters and shelves; take inventory, maintain records, check in and price merchandise, and construct or maintain displays and promotional setups.
- Under pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, verify medications, and check for possible interactions.
- Assist pharmacists with scheduling and maintaining workflow; report prescription errors immediately and follow pharmacy policies, the Pharmacy Code of Conduct, and Good Faith Dispensing requirements.
- Handle calls that do not require the pharmacist's personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
- Support pharmacy inventory management by ordering, unpacking, checking, and storing pharmaceutical shipments, and filing claims for overages, shortages, order errors, or damaged goods involving prescription drugs.
- Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
- Separate food items as required, maintain proper product placement, rotate consumable stock using first-in, first-out practices, and restock items.
- Provide photo-area customer service, including digital passport photos, poster printing, and promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, and orderly interior and exterior store environment.
- Maintain respectful relationships with coworkers and comply with company policies and procedures; complete special assignments and other assigned tasks.
- Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned learning modules, obtain continuing education credits, and maintain current healthcare and pharmacy knowledge.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
