Pharmacy Customer Service Associate

Walgreens • Perth Amboy, NJ

9d • $17 - $22

About The Position

The Pharmacy Customer Service Associate models and delivers a distinctive, helpful customer experience while providing checkout service and supporting pharmacy operations. Under the pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions.

The role includes assisting customers with products and services, resolving questions and issues, processing sales and returns, maintaining store merchandise and displays, and supporting inventory and general store upkeep. Pharmacy duties include entering patient and prescription information, retrieving and counting medications, assisting with workflow, handling appropriate telephone calls and claims, and supporting pharmaceutical inventory activities. The associate follows pharmacy policies and procedures, reports prescription errors promptly, and complies with applicable dispensing and regulatory requirements.

The associate completes assigned training and maintains PTCB certification through the designated training program and/or any state-required certification or registration. The position requires fluency in English and willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Provide courteous, friendly, fast, and efficient checkout and customer service.
• Greet and assist customers and patients, answer questions, resolve issues, and model customer-service best practices.
• Recommend products, trade-up items, and companion items; assist customers in locating over-the-counter products.
• Register purchases, collect payment, provide change, and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and merchandised; take inventory, maintain records, check in and price merchandise, and follow store directions.
• Use pharmacy systems to enter patient and drug information accurately, fill prescriptions by retrieving, counting, and pouring medications, verify the medicine, and check for possible interactions.
• Assist pharmacists with scheduling and maintaining workflow.
• Immediately report prescription errors and comply with company pharmacy policies, the Pharmacy Code of Conduct, Good Faith Dispensing policy, and the Quality Improvement Program.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims and perform other assigned clerical duties.
• Support pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; maintain asset-protection knowledge and file claims for shipment discrepancies or damaged Rx goods.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
• Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Attend training, complete assigned PPLs, acquire continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.

Benefits

• Benefits information is available at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed