Pharmacy Customer Service Associate

Walgreens•Davie, FL

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience by providing courteous, efficient checkout and customer service, while assisting the pharmacist under direct supervision and in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports prescription fulfillment, pharmacy workflow, inventory management, and related clerical work. The associate also performs general store operations, including operating the cash register, merchandising, stocking, maintaining store cleanliness, and assisting customers in the OTC and photo areas. The role requires maintaining required pharmacy training and certification, keeping current with healthcare and pharmacy developments, and complying with company policies and applicable laws.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, answer questions, and model customer-service practices.
Operate the cash register, process customer purchases and transactions, and provide fast, courteous service.
Recommend products, trade-up items, and companion items; help customers locate over-the-counter products.
Maintain clean, well-merchandised counters and shelves; take inventory; check in and price merchandise; and maintain records.
Use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions under pharmacist supervision.
Assist pharmacists with scheduling and workflow; promptly report prescription errors and follow company pharmacy error and quality improvement policies.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable dispensing activities.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and complete other clerical duties as assigned by the Pharmacy Manager.
Assist with pharmaceutical inventory management, including ordering, unpacking, checking, and storing shipments; report or file claims for overages, shortages, order errors, and damaged prescription-drug goods.
Comply with state and local laws for regulated products, including alcoholic beverages and tobacco products.
Construct and maintain displays; complete resets and revisions; assist with food separation, product placement, stock rotation, and restocking.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Maintain respectful relationships with coworkers, comply with company policies and procedures, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.
Attend training, complete assigned PPLs, earn continuing education credits, and maintain knowledge of pharmacy and healthcare developments.