Pharmacy Customer Service Associate

Walgreens•Duncanville, TX

About The Position

The Pharmacy Customer Service Associate delivers a distinctive customer experience by providing courteous, friendly, and efficient checkout service and assisting customers with products and services. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, the associate uses pharmacy systems to obtain patient and drug information and process prescriptions. Duties include entering information, retrieving and counting medications, checking prescriptions, supporting pharmacy workflow, and promptly reporting prescription errors. The role also includes retail operations, inventory support, merchandising, photo-area customer service, store maintenance, and completion of assigned tasks. The associate must maintain required certification or registration, complete training and continuing education, and keep current with developments in healthcare and pharmacy.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or obtain state-required certification or registration.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Process sales and customer transactions, including cash handling, returns, voids, refunds, exchanges, and rain checks; recommend products and related items.
Assist customers in locating over-the-counter products and maintain clean, well-merchandised counters and shelves.
Check in and price merchandise, take inventory, maintain records, construct and maintain displays, and complete resets and revisions.
Under direct pharmacist supervision, use pharmacy systems to enter patient and drug information, fill prescriptions, retrieve and count medications, verify medicines, and check for possible interactions.
Assist pharmacists with scheduling and workflow; report prescription errors immediately and follow pharmacy error policies and the Quality Improvement Program.
Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support pharmaceutical inventory management by ordering, unpacking, checking, and storing shipments; report overages, shortages, order errors, and damaged Rx goods.
Comply with applicable laws regarding regulated products and follow company policies for food separation, product placement, stock rotation, and restocking.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor, pick, and deliver web pickup orders to customers.
Maintain a clean, neat, orderly store and respectful relationships with coworkers; comply with company policies and complete special assignments.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.
Attend training, complete assigned PPLs, obtain continuing education credits, and maintain healthcare and pharmacy knowledge.