Pharmacy Customer Service Associate

Walgreens • Teaneck, NJ

6d

About The Position

Models and delivers a distinctive customer experience by providing courteous, fair, friendly, and efficient checkout service. Under a pharmacist’s direct supervision and in accordance with state and federal regulations, assists with pharmacy operations, including using pharmacy systems to obtain patient and drug information and process prescriptions. Also supports store operations, inventory management, merchandising, photo services, and maintenance. Earns and maintains PTCB certification through the designated training program and/or any state-required certification or registration, completes assigned training and continuing education, and maintains current knowledge of healthcare and pharmacy developments. Must be fluent in reading, writing, and speaking English, except in Puerto Rico. Requires willingness to work a flexible schedule, including evenings and weekends.

Requirements

• Fluent in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Follow applicable state and federal pharmacy regulations and company policies.

Nice To Haves

• Six months of experience in a retail environment.
• Prior work experience with Walgreens.
• Good math skills for accurately counting, measuring, and weighing medications.
• Good computer skills.
• Knowledge of store inventory control.
• PTCB certification.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and model customer-service best practices.
• Provide courteous, friendly, fast, and efficient customer service; recommend products and companion or trade-up items and assist customers in locating over-the-counter products.
• Operate an assigned cash register and process sales, cash, change, voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records; check in and price merchandise as directed.
• Use pharmacy systems to enter patient and drug information accurately; retrieve, count, and pour medications; verify prescriptions and check for possible interactions under pharmacist supervision.
• Assist pharmacists with scheduling and workflow; promptly report prescription errors and follow pharmacy error and Quality Improvement Program policies.
• Follow the Pharmacy Code of Conduct and Good Faith Dispensing policy during applicable prescription activities.
• Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
• Correct and resubmit manual third-party prescription claims promptly and perform other clerical duties assigned by the Pharmacy Manager.
• Assist with pharmaceutical inventory activities, including ordering, unpacking, checking, and storing shipments; use asset-protection procedures and file claims for shipment overages, shortages, errors, or damaged Rx goods.
• Follow state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, and sales displays; complete resets and revisions as directed.
• Follow food separation and product-placement procedures; rotate consumable stock using first-in, first-out methods and restock outs.
• Use store systems and equipment; provide photo-area service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor and fulfill web pickup orders through Picture Care Plus and deliver orders to customers at the store.
• Maintain clean, neat, and orderly interior and exterior store conditions; comply with company policies, maintain respectful coworker relationships, and complete assigned tasks.
• Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; attend training, complete assigned PPLs, and acquire continuing education credits.
• Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed