Pharmacy Customer Service Associate

Walgreens•Edison, NJ

14d

About The Position

The Pharmacy Customer Service Associate provides courteous and efficient customer service at checkout and throughout the store, while assisting the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, and supports pharmacy workflow, inventory, and clerical activities. The associate also performs general store operations, assists customers in the photo area, and maintains a clean and orderly store. Training includes earning and maintaining PTCB certification through the designated training program and/or meeting state-required certification or registration requirements.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Earn and maintain PTCB certification through the designated training program and/or meet state-required certification or registration requirements.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet and assist customers and patients, resolve customer issues, and model customer-service best practices.
Operate the cash register and process purchases, cash, change, voids, returns, rain checks, refunds, and exchanges.
Recommend products and companion or trade-up items, and help customers locate products, including by accompanying them to the OTC aisle when possible.
Maintain clean, well-merchandised counters and shelves; take inventory and maintain records.
Check in and price merchandise as directed, construct and maintain displays, complete resets and revisions, and support stock rotation and restocking.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions under pharmacist supervision.
Fill prescriptions by retrieving, counting, and pouring medications, verifying the medication, and checking for possible interactions.
Assist pharmacists with scheduling and maintaining workflow; promptly report prescription errors and comply with pharmacy quality and dispensing policies.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims and perform clerical duties assigned by the Pharmacy Manager.
Support pharmacy inventory activities, including ordering, unpacking, checking, and storing pharmaceutical shipments; file claims for shipment discrepancies and damaged Rx goods.
Comply with laws governing regulated products and company policies, including asset protection and the Pharmacy Code of Conduct.
Separate and place food products according to policy, and use first-in, first-out methods for consumable stock.
Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotion suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Maintain respectful coworker relationships and complete assigned special tasks.
Complete assigned training and PPLs, obtain continuing-education credits, maintain pharmacy and healthcare knowledge, and earn and maintain PTCB certification through the designated program and/or meet state requirements.