Pharmacy Customer Service Associate

Walgreens•Dayton, OH

About The Position

The Pharmacy Customer Service Associate delivers customer service at checkout and throughout the store, and assists the pharmacist under direct supervision in accordance with state and federal regulations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, while supporting pharmacy operations, inventory management, merchandising, photo services, and store upkeep. The associate helps customers find products, resolves questions and issues, processes purchases and returns, and maintains clean, organized displays and counters. Pharmacy duties include entering patient and drug information, filling prescriptions under pharmacist direction, assisting with workflow and inventory, handling appropriate calls and claims, and promptly reporting prescription errors. The role also includes completing assigned training, maintaining required certification or registration, and keeping current with developments in healthcare and pharmacy.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.
Must earn and maintain PTCB certification through the designated training program and/or state-required certification or registration.
Must comply with company policies and procedures and applicable state and federal regulations.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Good math skills for accurately counting, measuring, and weighing medications are preferred.
Good computer skills are preferred.
Knowledge of store inventory control is preferred.
PTCB certification is preferred.

Responsibilities

Greet customers and patients, offer assistance, resolve issues, and provide courteous, friendly, fast, and efficient service.
Process customer purchases, cash, change, voids, returns, rain checks, refunds, and exchanges; recommend relevant or companion products.
Help customers locate over-the-counter products and maintain clean, well-merchandised counters, shelves, and displays.
Check in and price merchandise, take inventory, maintain records, complete resets and revisions, and support stock rotation and replenishment.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions under direct supervision.
Retrieve, count, and pour medications; verify the medicine and check for possible interactions, as assigned under pharmacist supervision.
Assist pharmacists with scheduling and workflow; report prescription errors immediately and follow pharmacy policies, the Code of Conduct, and Good Faith Dispensing requirements.
Handle calls that do not require the pharmacist’s personal attention, including calls to physicians; correct and resubmit manual third-party prescription claims and perform assigned clerical duties.
Support pharmaceutical inventory management by ordering, unpacking, checking, and storing shipments, and file claims for shipment discrepancies or damaged Rx goods.
Follow state and local laws for regulated products and company policies and procedures.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional product recommendations.
Monitor and fulfill web pickup orders and deliver orders to customers at the store.
Assist with interior and exterior store maintenance and keep the store clean, neat, orderly, and presentable.
Complete assigned special tasks and maintain respectful relationships with coworkers.
Earn and maintain PTCB certification through the designated training program and/or required state certification or registration; attend training, complete assigned PPLs, and obtain continuing education credits.
Maintain knowledge and skills in healthcare and pharmacy, including current news and developments.