Pharmacy Assistant (Customer Service)

Astera • East Brunswick, NJ

20d • $20 - $26

About The Position

The Pharmacy Assistant supports pharmacy operations and customer service, helping patients receive accurate, organized, and compassionate care. The role handles prescription intake and transactions, patient and insurance information, pickup and delivery coordination, communications, recordkeeping, and administrative tasks. It also assists pharmacy technicians and pharmacists with daily work while protecting patient privacy and following HIPAA guidelines.

Requirements

• High school diploma.
• Excellent organizational skills.
• Ability to multitask and attention to detail.
• Ability to ensure accuracy throughout all procedures.
• Ability to follow established policies and procedures for handling and safeguarding confidential files and records and organizing medical records.

Responsibilities

• Check incoming electronic prescriptions.
• Enter patient demographic and insurance information into the system.
• Obtain co-pay assistance.
• Contact patients to schedule prescription pickup and collect co-payments.
• Complete prescription transactions, print receipts, and package medications for pickup.
• Package delivery totes for the courier and arrange courier routes and schedules.
• Empty returned totes and distribute mail and packages to staff.
• Scan returned receipts into the pharmacy system.
• Bring medications to the front desk for patient pickup and return medications to the pharmacy.
• Maintain and email the prescription pickup log.
• Update the medication return log.
• Answer phone calls and check voicemail, incoming faxes, and text messages.
• Complete filing as needed.
• Assist with organizing office supplies and paperwork.
• Assist pharmacy technicians and the pharmacist with daily tasks.
• Protect confidential information, respect patient privacy, and follow HIPAA guidelines.
• Perform other duties as assigned.

Benefits

• Paid time off.
• Medical, dental, vision, life, and disability benefits, with immediate eligibility.
• Health savings account (HSA) and flexible spending account (FSA).
• Other ancillary benefits.
• 401(k) plan with company contribution.
• Profit sharing.
• Tuition assistance.
• Employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED