Pharmacy Assistant (Customer Service)

Astera Cancer Care • East Brunswick, NJ

19d

About The Position

The Pharmacy Assistant supports pharmacy operations and customer service by processing prescription-related tasks, coordinating patient pick-ups and deliveries, maintaining logs and records, and assisting pharmacy technicians and the pharmacist. The role requires protecting patient privacy and following HIPAA guidelines, as well as established procedures for safeguarding confidential files and medical records. The position is based in communities in New Jersey and Pennsylvania; a specific work location or workplace arrangement is not stated.

Requirements

• High school diploma.
• Excellent organizational skills.
• Ability to multitask.
• Attention to detail and accuracy throughout procedures.
• Ability to follow established policies and procedures for handling and safeguarding confidential files and records and organizing medical records.

Responsibilities

• Check incoming e-prescriptions.
• Enter patient demographics and insurance information into the system.
• Obtain co-pay assistance.
• Contact patients to schedule prescription pick-up and collect co-payments.
• Complete prescription transactions, print receipts, and package medications for pick-up.
• Package delivery totes for the courier and arrange courier routes and schedules.
• Empty returned totes and distribute mail and packages to staff.
• Scan returned receipts into the pharmacy system.
• Bring medications to the front desk for patient pick-up and return medications to the pharmacy.
• Maintain and email the prescription pick-up log for communications.
• Update the medication return log.
• Answer phone calls; check voicemail messages, incoming faxes, and text messages.
• Complete filing as needed and assist with organizing office supplies and paperwork.
• Assist pharmacy technicians and the pharmacist with daily tasks.
• Protect patient privacy and confidential information in accordance with HIPAA guidelines.
• Follow established policies and procedures for handling and safeguarding confidential files and records and organizing medical records.
• Perform other duties as assigned.

Benefits

• Comprehensive benefit package and paid time off.
• Medical, dental, vision, life, disability, HSA, FSA, and other ancillary benefits, with immediate eligibility.
• 401(k) plan with company contribution.
• Profit sharing.
• Tuition assistance.
• Employee referral bonus.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED