Pharm Tech-Spec & Retail

Westchester Medical Center•Valhalla, NY

About The Position

The Specialty / Retail Pharmacy Technician works under the direct supervision of a licensed pharmacist and supports the timely, accurate delivery of specialty medications. The role assists with prescription preparation and dispensing, inventory management, prior authorizations, billing, and service to patients and healthcare providers. All activities must comply with applicable regulatory guidelines, policies, and procedures. The technician prepares new and refill prescriptions, transcribes orders, supports compounding, maintains inventory, coordinates prescription refills and delivery logistics, and helps patients and clinical staff with insurance coverage, billing, and cost questions. The role also monitors medication adherence, manages prior authorizations and claims follow-up, processes payments, documents pharmacy activities, and contributes to quality improvement and compliant pharmacy operations. This is a full-time position with potential weekend and holiday shifts as needed. The role reports to the Associate Director – Pharmacy Operations. Opportunities for growth and collaboration include involvement in advanced clinical research, teaching, leadership roles, and expanded responsibilities in other departmental areas.

Requirements

High school diploma or GED.
Current licensure as a New York State Registered Pharmacy Technician.
Active PTCB or NHA CPhT certification.
Strong proficiency in data entry and pharmacy software systems.
Excellent verbal and written communication skills.

Nice To Haves

Completion of an ASHP-accredited Pharmacy Technician Training program.
Minimum of two years of experience in a pharmacy or healthcare setting.
Understanding of outpatient, retail, or specialty pharmacy operations.
340B University.

Responsibilities

Accurately prepare new and refill prescriptions in compliance with Specialty Pharmacy policies and regulatory guidelines.
Transcribe incoming prescription orders and manage documentation in designated pharmacy systems.
Assist pharmacists with compounding and preparing pharmaceuticals according to established protocols.
Maintain inventory, rotate stock, ensure appropriate storage, monitor supply levels, minimize waste, prevent stock-outs, and manage purchasing to optimize inventory costs.
Address questions from patients, clinic staff, and healthcare providers regarding insurance coverage, billing, and patient costs.
Coordinate prescription refills and delivery logistics with patients and maintain updated billing information.
Support specialty medication adherence by monitoring refills and proactively managing gaps in therapy.
Serve as a primary contact for patients and clinic staff, manage urgent requests, and support communication between pharmacy and clinical teams.
Escalate clinical questions to the pharmacist on duty as appropriate.
Initiate and manage prior authorization requests, tracking expiring authorizations and renewals.
Review claims and rejections, determine necessary follow-up, and support timely resolution to maintain continuity of care.
Manage daily billing operations, including claim submission and coordination with prior authorization technicians as needed.
Process patient payments using the designated Point of Sale (POS) system for specialty prescriptions.
Ensure compliance with HIPAA, Medicare/Medicaid billing regulations, and the 340B Drug Pricing Program.
Participate in quality improvement initiatives to improve the efficiency and effectiveness of pharmacy services.
Maintain cleanliness, organization, and compliance in assigned work areas.
Accurately document activities and communications in appropriate pharmacy systems.