Pharm Tech I - Retail

Trinity Health•Ypsilanti, MI

6d•Onsite

About The Position

The Pharm Tech I provides delegated pharmacy technical services to patients and other Health System departments. The role responds promptly and efficiently to routine and urgent requests, using a moderate amount of independent judgment, a moderate level of technical knowledge, and a high degree of accuracy. The technician supports Retail Pharmacy Services under the direction of the pharmacist. The position is in the Retail Pharmacy Department at Trinity Health Ann Arbor. The Towers Outpatient pharmacy is open seven days a week and offers programs and services that support patients and discharge needs. The schedule is Monday through Friday, 7:30 a.m. to 6 p.m.; Saturday, 8 a.m. to 4 p.m.; and Sunday, 9 a.m. to 3 p.m.

Requirements

High school diploma or equivalent.
At least one year of experience as a retail pharmacy technician.
Active Pharmacy Tech license through the State of Michigan.
Ability to perform basic mathematical calculations accurately and quickly, including calculations commonly used in retail pharmacy.
Ability to stand for four to eight hours per day or walk long distances without difficulty.
Basic typing and computer skills for order entry, report generation, data retrieval, and diagnosing minor printer problems.
Ability to operate basic office equipment, including a calculator, cash register, fax machine, and word processor.
Ability to concentrate and maintain attention to detail for up to 100% of the time when processing medication orders.
Ability to work independently, exercise good judgment, and prioritize responsibilities effectively to minimize patient wait times.
Ability to complete work accurately and promptly without repeatedly asking questions on the same topic.
Interpersonal and communication skills to work effectively with patients, physicians, nurses, other Health System personnel, and pharmacy employees.
Analytical skills to determine when phone calls or emergency situations should be referred to a pharmacist.
Ability to type using ten fingers and the home keys, use common keyboard shortcuts, and work with Microsoft Word and Excel.
Ability to learn the retail pharmacy operating system, including order input, insurance billing, editing, and rejected claim correction.
Ability to contribute to a pharmacy team, accept constructive criticism, and apply it to improve performance.

Nice To Haves

Pharmacy Technician certification.

Responsibilities

Greet customers and Health System personnel, and collect patient and customer information required to process prescriptions, including third-party coverage, medication history, and relevant personal information.
Process and fill prescriptions and medication orders, and generate medication labels, auxiliary labels, and related documents.
Select and repackage oral solids, liquids, and ointments in individual patient quantities, and prepare the required repackaging documentation.
Operate and maintain pharmacy software, automation, the cash register, and associated pharmacy equipment.
Review and process computer data to complete billing procedures for third-party insurance carriers, SJMH-related groups and accounts, physician offices, and others within appropriate time frames.
Generate and review data for medication trending, discrepancies, reconciliations, and other required reports.
Maintain accounts, records, and documents required by state and regulatory agencies and Pharmacy.
Communicate with customers, physicians, Health System personnel, third-party payers, insurers, and external vendors; answer phone calls and voice mail, respond to requests, or route them to appropriate personnel.
Resolve problems with orders in process and refer drug information requests or special situations to a pharmacist.
Perform pharmacy functions such as ordering and stocking medications, removing expired medications, processing physician office orders, maintaining required regulatory documentation, assisting customers with over-the-counter items, and completing other assigned pharmacy tasks.
Interact with patients and staff on hospital units to support the discharge prescription program.
Follow established departmental compounding practices and procedures.
Maintain cleanliness in pharmacy work areas, stock storage, and other areas in accordance with department policies and procedures, and document as required.