Lead Support Spec-Tech

H&R Block • Remote, MO

1d • $25 - $38

About The Position

The Lead Support Spec-Tech provides technical support and customer service to associates through telephone, email, and chat. The role requires communicating clearly and calmly and using effective customer service techniques, including with associates who may be under stress. The position is based in a standard office environment, with negligible travel and no special physical requirements.

Requirements

• High school diploma or equivalent.
• Ability to communicate clearly and calmly by telephone, email, and chat, and use effective customer service techniques with associates who may be under stress.
• Completion of a training or certificate program for technical support.
• Effective oral, written, and interpersonal communication skills with all levels, from senior management to line/staff associates.
• At least 5 years of related work experience.

Nice To Haves

• Contact center experience.
• Leadership or management experience.
• Project management experience.

Benefits

• Competitive pay and comprehensive benefits.
• Medical and prescription drug coverage for qualifying associates and eligible dependents.
• H&R Block Retirement Savings Plan (401(k) Plan).
• Employee Assistance Program.
• Virtual fitness center programs.
• Associate discount program.
• Business Travel Accident Insurance.
• Associate Tax Prep benefit.
• Potential participation in incentive compensation or short-term incentive plans, subject to plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED