Pet Store Team Member - Live Animal Care Department

Pet Supplies Plus 4074 • Erie, PA

1d • Onsite

About The Position

The Pet Store Team Member in the Live Animal Care Department provides customer service and helps care for animals in a neighborhood pet store. The role includes greeting customers, assisting them with pet food and product choices, making recommendations based on pets’ needs, and supporting customers as they select supplies or build an enclosure.

Team members care for animals such as fish, birds, hamsters, and bearded dragons; operate the point-of-sale system; process transactions and returns; promote store specials and loyalty programs; stock shelves; manage inventory; and maintain organized displays. The position requires working in a fast-paced retail environment, including availability for evenings, weekends, and holidays, and involves lifting and stocking pet food and supplies and standing for extended periods.

The company describes a safety-first, team-based environment with ongoing training in product knowledge and pet care. The role offers opportunities to develop pet-care and customer-service skills and to grow into leadership or specialized store roles. This location is independently owned and operated by a franchise owner, who is responsible for local hiring, compensation, benefits, and employment terms.

Requirements

• Strong customer service and communication skills.
• Comfort working in a fast-paced retail environment, especially on weekends.
• Willingness to learn about pet nutrition, products, and care.
• Reliable, team-oriented mindset.
• Ability to lift and stock supplies and remain on your feet for extended periods.
• Availability for evenings, weekends, and holidays.

Nice To Haves

• Experience in retail, customer service, or pet care.
• Confidence speaking with customers and making recommendations.
• Genuine interest in animals.
• Ability to stay organized and handle multiple tasks at once.

Responsibilities

• Greet customers with a friendly and enthusiastic attitude.
• Clean and care for fish, birds, hamsters, bearded dragons, and other animals.
• Help customers choose appropriate pet food and products.
• Make thoughtful product recommendations based on each pet’s needs.
• Operate the POS system, process transactions, and handle returns.
• Promote store specials, loyalty programs, and current offers.
• Stock shelves, manage inventory, and keep displays organized.
• Lift and stock bags of pet food and other supplies.
• Help customers build enclosures for new pets.

Benefits

• Flexible scheduling.
• Employee discounts.
• Pay increases and pet-care training programs.
• Promotion-from-within culture.
• Ongoing training in product knowledge and pet care.
• Opportunities for advancement into leadership or specialized roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed