Pet Insurance Sales Associate - Chattanooga, TN
About The Position
Fetch is seeking a Pet Insurance Sales Associate to work on-site at its partner McKamey Animal Center in Chattanooga, Tennessee. The role focuses on selling pet insurance to prospective pet parents, converting sales opportunities, and providing a customer-first experience. The associate will explain Fetch’s products and competitive advantages, help customers understand the value of coverage, and build relationships with partner personnel and customers. The role also includes maintaining customer and prospect records, managing partnership administration and expenses, attending company meetings remotely, and traveling to industry events as required.
Requirements
- Active Property & Casualty (P&C) license, or willingness to obtain one at the company’s expense within 30 days of employment, subject to state requirements.
- 3–5 years of experience in an animal care role.
- Ability to structure the work week during peak sales hours, Friday through Sunday.
- Enjoyment of face-to-face prospecting and generating new sales opportunities daily.
- Ability to think and act independently in a fast-paced sales cycle.
- Success building relationships with a consultative, solution-focused approach.
- Demonstrated customer service skills and ability to understand customer needs.
- Excellent verbal, interpersonal, and written communication skills.
- Ability to work effectively as a team player and apply innovative ideas and critical thinking.
- Willingness to travel to industry events as required.
- Professional judgment, a positive attitude, high standards, action orientation, results orientation, and self-reliance.
Nice To Haves
- Familiarity with animal health or animal welfare.
- Passion for being an industry pioneer.
Responsibilities
- Represent Fetch as a confident, friendly, trusted advisor and sell pet insurance policies on-site at the partner location.
- Explain Fetch’s competitive advantages and demonstrate knowledge of Fetch and competitors’ pet health insurance products.
- Convert prospects into clients and encourage customer loyalty and repeat business.
- Accurately record prospect and customer information in Fetch’s CRM.
- Build productive, professional relationships with personnel at partner locations to meet performance objectives and partner expectations.
- Assess partner needs through on-site engagement and follow-up meetings.
- Collaborate with leadership to identify new business opportunities.
- Communicate with peers through chat to share challenges and successes.
- Attend monthly company meetings or check-ins virtually as required.
- Manage the expense budget and submit completed reports monthly.
- Manage administrative tasks and responsibilities related to the partnership.
- Continuously work to exceed customer expectations.
- Travel to industry events as required.
Benefits
- Comprehensive medical, dental, and vision plans for employees and their families.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 401(k) matching.
- 20 days of paid time off with rollover options, with an additional day earned each anniversary up to 30 days.
- Nine paid company holidays, including one floating holiday.
- Fetch pet insurance discount of up to 50%, with savings of up to $1,000 per year.
- Educational Assistance Program.
- Fetch Discount Perks Program.
- Up to eight hours of paid volunteering per calendar year at nonprofit organizations.
- Employee referral incentive.
- Tuition assistance.
- Commuter benefits.
- Employee Assistance Program (EAP).
- The position may qualify for additional bonuses and is eligible for the Company’s bonus plan(s).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
