Personal Vacation Planner Agent (Remote)

Private Destinations•Miramar, FL

5d•$65,000 - $100,000•Remote

About The Position

Carnival Cruise Line is hiring customer-centric sales professionals for a virtual Personal Vacation Planner training class. Applicants must reside in Florida, Georgia, Texas, or North Carolina. The role sells cruise vacation packages and related products through outbound calls, text messages, emails, and Carnival-approved social media and communication applications. Planners build customer rapport, learn travel needs, recommend cruise options, and convert leads into reservations while encouraging repeat business and referrals. The position involves independently managing a Customer Relationship Management (CRM) system, scheduling follow-up appointments, and meeting monthly sales and productivity targets. Employees participate in mandatory training and meetings to stay current on cruise products, features, benefits, and pricing. The four-week training schedule is Monday through Friday, 9:00 a.m.–6:00 p.m. EST. After training, the schedule is Monday through Thursday, 10:00 a.m.–7:00 p.m. EST, and Friday, 9:00 a.m.–6:00 p.m. EST. PVPs may be required to work the last Saturday of a month when business needs dictate. Pay begins at $15 per hour for the first 10 pay periods, or the state minimum hourly wage if higher. From the 11th pay period onward, the annual base salary is $16,500, with continued participation in a tiered sales incentive program that includes a six-month incentive guarantee. The posting states average annual earnings of $65,000–$70,000, with high performers earning $100,000 or more. Carnival describes its mission as delivering safe, fun, memorable vacations at a great value, while maintaining dedication to the places it visits and the lives it touches. The role requires support for an ethical and compliant culture, including integrity, honesty, respectful treatment of others, and willingness to raise concerns about misconduct.

Requirements

Minimum high school diploma or GED.
At least one year of inside or outside sales experience with proven sales success.
Experience developing new business and new accounts, with a customer service background.
Proficiency in Microsoft Office Suite.
Excellent verbal and written communication skills sufficient to communicate with customers through calls, texts, and other approved channels.
Excellent interpersonal skills.
Superior prospecting, presentation, and closing skills.
Comfort working in an environment requiring achievement of monthly sales targets and goals.
Effective time management, organizational, and multitasking skills.
Ability to maintain strong working knowledge of cruise products.
Ability to work independently and manage a CRM system.
Good problem-solving skills.
Consistent and reliable attendance and punctuality.
Fluency in English, including the ability to read, write, and articulate in English.
Applicants must reside in Florida, Georgia, Texas, or North Carolina.
Internal candidates must be in good standing with no verbal, written, or final warning; they must have at least six months in their current role and advise their Coach/Manager of their interest.

Responsibilities

Initiate conversations through calls, texts, and approved communication channels to drive sales and act on leads or prospects.
Present cruise products and make travel recommendations.
Establish and maintain customer relationships by delivering excellent customer service and meeting customer needs and expectations to meet or exceed sales goals.
Maintain the CRM database and build relationships with new and existing guests to close sales.
Participate in mandatory trainings and meetings to stay current on product knowledge, features, benefits, and pricing.
Work independently to meet monthly sales and productivity targets.
Schedule follow-up appointments and convert leads into cruise reservations.
Perform other job-related functions as assigned.
Work the last Saturday of a month when required by business needs.

Benefits

Cost-effective medical, dental, and vision plans.
Employee Assistance Program and other mental health resources.
Company-paid term life insurance and disability coverage.
401(k) plan with company match.
Employee Stock Purchase plan.
Eight company-wide holidays off and two floating holidays for full-time employees.
Vacation time: full-time employees at manager level and below start with 14 days per year, with additional vacation time based on tenure.
80 hours of sick time each year for full-time employees.
Complimentary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends.
Personal and professional learning and development resources, including tuition reimbursement.