Remote Client Services – Vacation Planner

Destination Careers•New York, NY

1d•Remote

About The Position

We are seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. The role focuses on delivering strong customer service, gathering accurate trip information, and coordinating essential components of the planning process. The ideal candidate is organized, responsive, and comfortable working in a virtual environment. This is a 100% remote role with a flexible schedule. Training and ongoing support are provided. The position offers a salary of $50,000–$70,000 per year. The hiring process may use artificial intelligence tools to support application review, resume analysis, response assessment, and identification of potential inconsistencies or verification signals. These tools assist the recruitment team but do not replace human judgment; final hiring decisions are made by humans. Candidates may contact the employer for more information about how their data is processed.

Requirements

Strong organizational skills and attention to detail.
Clear written and verbal communication abilities.
Ability to work remotely and manage time effectively.
Comfort using online platforms and digital tools.
Dependable and professional, with a proactive approach to following up with clients.

Nice To Haves

Previous customer service or administrative experience.

Responsibilities

Provide client support throughout the vacation planning process.
Assist with researching destinations, accommodations, and activity options.
Collect and organize required trip details and client preferences.
Prepare and update itinerary information and related documentation.
Communicate clearly with clients and ensure their questions are answered.
Maintain accurate client profiles and update internal systems as needed.
Coordinate follow-ups and scheduling to ensure planning tasks are completed on time.
Support the booking process by confirming details and providing administrative assistance.
Perform general customer service and coordination duties as assigned.