Personal Vacation Planner Agent (Remote)

Carnival Corporation•Miramar, FL

4d•Remote

About The Position

Carnival is hiring customer-centric sales professionals for a virtual Personal Vacation Planner training class. The role sells cruise vacation packages and related products through outbound calls, texts, emails, and Carnival-approved social media applications. Planners build rapport to understand customers’ travel needs, recommend cruises, and convert leads into reservations while encouraging repeat business and referrals. The position requires working independently to meet monthly sales and productivity targets and maintaining the Customer Relationship Management (CRM) system. Training lasts four consecutive weeks, Monday through Friday, 9:00 a.m.–6:00 p.m. EST. After training, the schedule is Monday through Thursday, 10:00 a.m.–7:00 p.m. EST, and Friday, 9:00 a.m.–6:00 p.m. EST. When business needs dictate, planners may be required to work the last Saturday of a month. Applicants must reside in Florida, Georgia, Texas, or North Carolina. Internal candidates must be in good standing, have at least six months in their current role, and advise their Coach/Manager of their interest. Starting pay is $15 per hour for the first 10 pay periods. Beginning with the 11th pay period, the annual base salary is $16,500, with continued participation in a tiered sales incentive program that includes a six-month incentive guarantee. The posting states average annual earnings of $65,000–$70,000, with high performers earning $100,000 or more, or the applicable state minimum hourly wage if higher. Carnival describes the position as requiring commitment to an ethical and compliant culture, including integrity, honesty, respectful treatment of others, and willingness to speak up about misconduct or concerns.

Requirements

High school diploma or GED.
At least one year of inside or outside sales experience with proven sales success.
Experience developing new business and accounts, with a customer service background.
Proficiency in Microsoft Office Suite.
Excellent verbal and written communication skills for communicating with customers through calls, texts, and other approved channels.
Excellent interpersonal skills.
Strong prospecting, presentation, and closing skills.
Comfort working toward monthly sales targets and goals.
Effective time management, organizational, and multitasking skills.
Ability to maintain strong working knowledge of cruise products.
Ability to work independently and manage a CRM system.
Good problem-solving skills.
Consistent and reliable attendance and punctuality.
Fluency in English, including the ability to read, write, and articulate in English.
Must reside in Florida, Georgia, Texas, or North Carolina.
For internal candidates: at least six months in the current role and no verbal, written, or final warning; applicants must advise their Coach/Manager of their interest.

Responsibilities

Initiate sales conversations through calls, texts, and approved communication channels, and act on leads and prospects.
Present cruise products and make travel recommendations.
Build and maintain customer relationships by providing excellent service and meeting customer needs and expectations to meet or exceed sales goals.
Maintain the CRM database and build relationships with new and existing guests to close sales.
Participate in mandatory training and meetings to stay current on cruise product features, benefits, and pricing.
Work independently to meet monthly sales and productivity targets.
Perform other job-related functions as assigned.
Support an ethical and compliant culture through integrity, honesty, respectful treatment, and speaking up about misconduct or concerns.

Benefits

Cost-effective medical, dental, and vision plans.
Employee Assistance Program and other mental health resources.
Company-paid term life insurance and disability coverage.
401(k) plan with company match.
Employee Stock Purchase Plan.
Paid time off, including eight company-wide holidays and two floating holidays for full-time employees.
Vacation time: full-time employees at manager level and below start with 14 days per year, with additional time based on tenure.
80 hours of sick time each year for full-time employees.
Complimentary standby cruises and employee discounts on confirmed cruises.
Special cruise rates for family and friends.
Personal and professional learning and development resources, including tuition reimbursement.