UFC GYM Personal Training Sales Manager

UFC Gym•Alhambra, CA

4d•$75,000 - $115,000

About The Position

The Personal Training Sales Manager is responsible for creating a positive member experience, delivering member service, and generating Private Training and Supplement revenue. The role oversees and supports coaches, addresses member concerns and employee relations issues as needed, and helps manage scheduling and timekeeping. It communicates and enforces company and club policies and procedures. The role requires availability seven days a week, including mornings and nights. The manager sells and conducts personal and small-group training, prospects for clients, supports training and supplement sales, and works toward monthly revenue objectives. The role also coordinates client appointments, supports coaches’ productivity and performance, handles member service matters, and performs administrative and facility oversight duties. The position reports to the Fitness Manager and/or General Manager and interacts with club members and employees.

Requirements

Minimum of one certification from an organization recognized by UFC Gym.
Current CPR/AED certification.
High school diploma or GED.
Minimum of 2 years of related experience.
In-depth knowledge of personal training techniques, from assessment and program design through sales.
Ability to operate and adjust fitness equipment.
Knowledge of company policies, practices, procedures, and emergency and safety procedures.
Strong interpersonal and communication skills and the ability to maintain a friendly, enthusiastic, positive attitude.
Strong customer-service focus and professional responses to requests and inquiries from guests, members, and staff.
Ability to understand and follow oral and written instructions and communicate clearly and concisely.
Strong organizational skills, basic record-keeping knowledge, and ability to organize and prioritize multiple tasks.
Computer proficiency, including basic Microsoft Word and Excel skills.
Adherence to meal and rest breaks and clock-in/clock-out requirements for all shift times.
Ability to regularly stand and to lift, squat, bend, reach, spot, and walk for prolonged periods; must frequently lift and/or move 45+ lbs.
Availability seven days a week, including mornings and nights.

Nice To Haves

Four-year degree in a related field recognized by UFC Gym.
Experience in management and employee relations.

Responsibilities

Sell and conduct private and small-group training with members, including prospecting, guest tours, and completing staff sales when needed.
Service introductory personal training packages, demonstrate program value, and re-sign clients onto full programs for handoff to coaching staff.
Prospect for members in person and digitally to generate complimentary appointments for personal training sales.
Administer client programs, supplement purchases, measurement tracking, and workout programs accurately; arrive prepared and on time for training appointments.
Assist with revenue-generating activities such as complimentary workouts, supplement booths, body-fat tables, seminars, and workshops.
Meet monthly revenue objectives for Private Training and Supplements.
Review daily club sales and individual employee performance with the Fitness Manager, Vice President, and staff; identify issues and clarify behaviors needed to achieve sales goals.
Schedule and manage client appointments, coordinate with clients about availability, maintain scheduling records, and adjust for changes or cancellations.
Work with the Fitness Manager to support coach productivity, communicate revenue and service goals, and help the club attain financial goals.
Set monthly, weekly, and daily goals and conduct meetings with coaches to review performance and operations and provide direction and motivation.
Provide club tours, explain Coaching Department services, and sign members up for training agreements and appointments.
Resolve member issues and concerns in a timely and effective manner, escalating them when appropriate.
Perform administrative and housekeeping duties in assigned areas.
Notify Operations staff of repair and maintenance needs and conduct daily facility walk-throughs.
Supervise coach sales activities, review agreements, and prepare daily paperwork.
Follow club operating procedures and monitor club systems and employee performance for compliance.
Communicate and enforce company policies and procedures with the Coaching Team.