UFC GYM Fitness Manager

UFC Gym•Las Vegas, NV

3d•$85,000 - $100,000

About The Position

The Fitness Manager (FM) is responsible for ensuring a positive customer experience, personally and through Coach supervision. The role delivers member service and private training and supplement revenue, addresses member and employee relations issues as needed, oversees scheduling and timekeeping activities, and communicates and enforces company and club policies and procedures. The Fitness Manager is responsible for attaining revenue goals for private training and supplements. The FM recruits, hires, trains, and develops coaches and potential leaders; maintains a productive Personal Training/MMA team; sets and reviews performance goals; handles member service matters; oversees club operations and compliance; and sells and conducts personal training. The role also manages client appointments and scheduling, supports revenue-generating activities, and reviews sales and performance with the Vice President and staff. The Fitness Manager reports directly to the Vice President of Fitness and interacts with club members and employees.

Requirements

At least one certification from an organization recognized by UFC Gym.
Current CPR/AED certification.
High school diploma or GED.
At least one year of related experience.
In-depth knowledge of personal training techniques, from assessment through program design.
Working knowledge of the DotFIT program and software.
Ability to operate and adjust all fitness equipment.
Knowledge of company policies, practices, procedures, and emergency and safety procedures.
Strong interpersonal and communication skills, with a friendly, enthusiastic, and positive attitude.
Strong customer service focus and professional responsiveness to guests, members, and staff.
Ability to understand and follow oral and written instructions and communicate clearly and concisely.
Strong organizational skills, basic record-keeping knowledge, and ability to organize and prioritize multiple tasks.
Computer proficiency, including basic Microsoft Word and Excel skills.
Ability to stand regularly and perform duties involving lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking; must frequently lift and/or move 45+ pounds.

Nice To Haves

Four-year degree in a related field recognized by UFC Gym.
Experience in management or employee relations.

Responsibilities

Recruit, hire, train, and develop coaches and potential leaders.
Maintain an engaged, high-performing Personal Training/MMA team aligned with company values and goals.
Communicate revenue and service goals, set daily, weekly, and monthly objectives, and conduct meetings with coaches to review performance and operations.
Handle member service matters, including club tours, explaining Fitness Department services, and signing members up for training agreements and appointments.
Resolve member issues and complaints promptly and effectively, escalating when appropriate.
Perform administrative and housekeeping duties in assigned areas.
Notify Operations staff of repair and maintenance needs and conduct daily facility walk-throughs.
Follow club operational procedures and monitor compliance through club systems and employee performance.
Work the fitness floor, assist members, and encourage participation in private training.
Ensure accurate administration of client programs, supplement purchases, measurement tracking, and workout programs; arrive prepared and on time for training appointments.
Assist with revenue-generating activities such as complimentary workouts, supplement booths, body fat tables, seminars, and workshops.
Sell training sessions, prospect for clients, conduct guest tours, and complete staff sales when needed through the Turn-Over process.
Achieve monthly private training and supplement revenue objectives.
Review daily club sales and individual employee performance with the VP and staff to identify issues and clarify behaviors needed to reach sales goals.
Administer company policies related to the sales process.
Schedule and manage client appointments, coordinate sessions and service visits with clients, maintain scheduling records, and handle follow-ups, rescheduling, changes, and cancellations.