UFC GYM Fitness Manager

UFC Gym•Spring Valley, NV

About The Position

The Fitness Manager (FM) is responsible for ensuring a positive customer experience, both personally and through Coach supervision. The role delivers member service and private training and supplement revenue, addresses member and employee relations issues as needed, and oversees scheduling and timekeeping activities. The Fitness Manager communicates and enforces Company and Club policies and procedures and is responsible for attaining revenue goals for private training and supplements. The FM recruits, hires, trains, and develops Coaches and potential leaders; maintains a high-performing Personal Training/MMA team; communicates revenue and service goals; and manages daily, weekly, and monthly goals and team meetings. The role supports member service through tours, explanations of Fitness Department services, training agreements, appointments, and timely resolution or escalation of complaints. It also includes administrative and housekeeping duties, facility walk-throughs, reporting repair and maintenance needs, and monitoring operational compliance. The Fitness Manager works with members on the floor, promotes and sells personal training, administers client programs and tracking, and supports revenue-generating activities such as complimentary workouts, supplement booths, body-fat tables, seminars, and workshops. The FM reviews sales and employee performance, manages client appointments and scheduling, and coordinates sessions and service visits with clients. The position reports directly to the Vice President of Fitness and interacts with club members and employees.

Requirements

At least one certification from an organization recognized by UFC Gym.
Current CPR/AED certification.
High school diploma or GED.
At least one year of related experience.
In-depth knowledge of personal training techniques, from assessment through program design.
Working knowledge of the DotFIT program and software.
Ability to operate and adjust all fitness equipment.
Knowledge of company policies, practices, procedures, and emergency and safety procedures.
Strong interpersonal and communication skills, with a friendly, enthusiastic, and positive attitude.
Strong customer-service focus and professional responses to requests and inquiries from guests, members, and staff.
Ability to understand and follow oral and written instructions and communicate clearly and concisely.
Strong organizational skills, basic record-keeping knowledge, and ability to organize and prioritize multiple tasks.
Computer proficiency, including basic Microsoft Word and Excel skills.
Ability to regularly stand and to lift heavy weights, squat, bend, reach, spot, and stand and walk for prolonged periods.
Ability to frequently lift and/or move 45+ pounds.

Nice To Haves

Four-year degree in a related field recognized by UFC Gym.
Experience in management or employee relations.

Responsibilities

Recruit, hire, train, and develop Coaches and potential leaders.
Maintain an engaged, high-performing Personal Training/MMA team aligned with company values and goals.
Communicate revenue and service goals and help ensure the Club attains daily, weekly, and monthly financial objectives.
Set daily, weekly, and monthly goals and conduct regular Coach meetings to review performance and operations and provide direction and motivation.
Provide member services, including Club tours, explaining Fitness Department services, and signing members up for training agreements and appointments.
Resolve member issues and complaints promptly and effectively, escalating them when appropriate.
Perform administrative and housekeeping duties in assigned areas.
Alert Operations staff to repair and maintenance needs and conduct daily facility walk-throughs.
Follow operational procedures and monitor club systems and employee performance for compliance.
Assist members on the floor and encourage participation in private training.
Ensure accurate administration of client programs, supplement purchases, measurement tracking, and workout programs.
Arrive prepared and on time for training appointments.
Assist with revenue-generating activities, including complimentary workouts, supplement booths, body-fat tables, seminars, and workshops.
Sell training sessions, prospect for clients, conduct guest tours, and complete staff sales when needed through the Turn-Over process.
Achieve monthly revenue objectives for private training and supplements.
Review daily club sales and individual employee performance with the VP and staff to identify issues and clarify behaviors needed to reach sales goals.
Administer company policies related to the sales process.
Schedule and manage client appointments to support efficient time management and service delivery.
Coordinate sessions, meetings, and service visits with clients based on their availability and needs.
Maintain current scheduling records and adjust schedules for changes or cancellations.
Set appointments independently, including follow-ups and rescheduling.
Communicate and enforce policies and procedures with the Fitness Team.