UFC GYM Overnight Front Desk

UFC Gym•Murfreesboro, TN

About The Position

The Front Desk Overnight position provides outstanding customer service to members and helps keep the facility neat, clean, and secure during overnight hours. The role greets and assists members and guests, handles front desk and membership requests, responds to emergencies, completes cleaning and safety checks, and performs administrative tasks as assigned. Sleeping and wearing headphones are prohibited during the shift. The position reports to the Front Desk Lead and Operations Manager and may interact with management and staff across corporate and field offices and club teams.

Requirements

High school diploma or GED.
Current CPR and AED certification.
At least 6 months of customer service experience in the health club, retail, hospitality, or food service industry.
Basic computer skills.
Ability to work independently and responsibly without immediate supervision.
Ability to exercise good judgment without direct supervision.
Friendly, outgoing personality and positive attitude.
Strong interpersonal and communication skills, including telephone etiquette.
Outstanding customer service and professionalism.
Sleeping and use of headphones are prohibited during the shift.

Nice To Haves

Experience with multiple phone lines.

Responsibilities

Warmly greet members and guests as they enter and leave the club.
Answer incoming calls professionally and efficiently, taking messages as needed.
Check in members and verify membership.
Handle member service issues, including lost and found items, membership cards, address changes, EFT setup or changes, and billing or payment questions.
Maintain a professional image and behavior and respond professionally to member requests and inquiries.
Provide information about special club events and record member concerns in the service log.
Handle emergencies appropriately, including contacting emergency services, police, and/or the General Manager.
Keep the front desk and lobby neat and clean.
Re-rack equipment and weights, pick up around the weight room, and collect trash and debris around the gym.
Mop front desk and lobby floors, clean front windows, and wipe down exercise equipment.
Record equipment, facility, janitorial, and safety issues on the maintenance log.
Secure and record member lost-and-found items in the property log.
Perform safety checks during the shift to help ensure the club is secure.
Perform assigned administrative tasks, such as folding towels, photocopying, and computer data entry.
Adhere to meal and rest break periods and clock in and out for all shift times.