Personal Stylist, Topanga - Full Time

Macy's•Canoga Park, CA

8d•Onsite

About The Position

The Personal Stylist, also known as MyStylist, is responsible for exceeding performance metrics and sales goals through an entrepreneurial approach, enterprise-wide cross-selling, and customer acquisition. The role delivers an elevated, seamless customer experience through lifestyle expertise and in-store and virtual selling, using technology and selling tools to grow customer spend and repeat visits. The Personal Stylist builds and maintains client relationships through clienteling, outreach, appointments, and a social media presence. They develop relationships with vendor partners, store leadership, peers, and the local community; collaborate on events; and use data and knowledge of the local market to guide growth. The position also involves supporting peers, attending vendor training and development workshops, participating in leadership meetings, and maintaining a clean, safe, and inviting store environment.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
Keen sense of fashion, ability to coordinate items, and suggestive-selling techniques.
Experience or familiarity with a variety of lifestyles, business segments, and social media platforms, with credibility in interacting with a broad customer base.
Minimum of 3 years of retail experience or experience in another high-touch selling position.

Responsibilities

Exceed sales goals by providing personalized, elevated shopping experiences in-store and online.
Drive customer acquisition through networking, social media, and a compelling online presence that promotes the stylist's services and experiences.
Partner with store colleagues, vendors, and community partners to develop and host virtual and in-store events that generate incremental sales.
Use selling tools and resources, ongoing outreach, and correspondence to increase annual customer spend and repeat visits.
Invite customers to virtual and in-person appointments and promote relevant products, goods, and looks.
Use data to make growth-oriented decisions and understand the local market and customer base.
Meet regularly with the Store Manager to discuss performance, goals, and actions.
Complete daily and weekly tasks, including checking emails, maintaining appointment bookings, following up with customers, developing and posting content, and other assigned duties.
Attend assigned vendor trainings and development workshops.
Share knowledge with peers to support their skill development while continuing to develop personal skills.
Participate regularly in store leadership meetings and visits.
Maintain a clean, safe, and inviting environment in accordance with company standards and guidelines.
Foster acceptance and respect, building authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice