Personal Stylist, Concord Sunvalley - Full Time

Macy's•Concord, CA

7d•Onsite

About The Position

The Personal Stylist, also known as MyStylist, focuses on exceeding performance metrics and sales goals with an entrepreneurial mindset. The role delivers an elevated, seamless customer experience through lifestyle selling, in-store and virtual selling, and service supported by technology. Personal Stylists build a customer base and strong client relationships through clienteling, new customer acquisition, vendor and community partnerships, and a social media presence. The position is based at Macy’s Concord Sunvalley location and is full-time. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and colleague availability. The position offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, merchandise discounts, performance-based incentives, an annual merit review, an Employee Assistance Program, colleague resource groups, and volunteer opportunities. Macy’s describes its work environment as dynamic and inclusive and is an Equal Opportunity Employer committed to an inclusive work environment.

Requirements

At least 3 years of retail experience or experience in another high-touch selling position.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Resourceful and able to adapt quickly to changing priorities and deadlines.
Keen sense of fashion, with the ability to coordinate items and use suggestive-selling techniques.
Experience or familiarity with varied lifestyles, business segments, and social media platforms, and credibility interacting with a broad customer base.
Ability to stand or walk around the store or department for prolonged periods, including at least two consecutive hours.
Frequent use of computers and handheld electronic equipment.
Ability to reach, including above eye level, crouch, kneel, stoop, and distinguish colors.
Ability to lift and move items weighing up to 25 pounds.

Responsibilities

Exceed sales goals by providing personalized and elevated shopping experiences in-store and online.
Drive customer acquisition through networking and social media, and create and execute an online presence that promotes offered services and experiences.
Partner with store teams, vendors, and community partners to develop and host virtual and in-store events that generate incremental sales.
Use selling tools and resources, outreach, and correspondence to increase annual customer spending and repeat visits; invite customers to appointments and promote relevant goods and products.
Use data to make growth-oriented decisions and understand the local market and customer base.
Meet regularly with the Store Manager to discuss performance, goals, and actions.
Complete daily and weekly tasks, including checking email, maintaining appointment bookings, following up with customers, developing and posting content, and other assigned duties.
Attend assigned vendor trainings and development workshops.
Share knowledge with peers and support their skill development while continuing to develop personal skills.
Participate regularly in store leadership meetings and visits.
Maintain a clean, safe, and inviting environment in accordance with company standards and guidelines.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice