Asset Protection Officer, Concord Sunvalley - Part Time

Macy's•Concord, CA

About The Position

The Asset Protection Officer is a visible, welcoming presence who helps create a safe, secure, and service-focused shopping environment. The role is stationed at key store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to provide a positive experience. Officers respond calmly and professionally to incidents and medical situations, assist with apprehensions under the direction of Asset Protection leaders, and support shortage reduction and store operations. The position requires prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters and remain in enclosed surveillance areas for extended periods, and frequent lifting or moving of up to 30 pounds. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
Ability to apprehend shoplifters.
Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Ability to access and review written and electronic information and move within the work environment as needed.
Close vision, color vision, and ability to adjust focus.
For jobs in New York, a current New York State Security Guard License is required.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and help create a safe, welcoming first impression.
Help deter theft, identify suspicious activity, and support shortage reduction.
Partner with store teams and Asset Protection leaders to support safety and service.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs; help facilitate basic first aid.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Use technology and two-way communication devices to stay connected and support timely response.
Follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information.
Provide testimony in criminal or civil legal proceedings as needed.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.