At Your Service Center Associate, Concord Sunvalley - Full Time

Macy's•Concord, CA

6d•Onsite

About The Position

As an At Your Service Center Associate at Macy’s, you support a seamless, personalized shopping experience by assisting with Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, a customer-first mindset, and flexibility in a fast-paced retail environment. Associates help keep the shopping and service areas clean, organized, and inviting, and contribute to sales goals and positive customer experiences through genuine hospitality and teamwork. Associates welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and help ensure pickup and return areas are organized. They recover merchandise, complete BOPS orders and curbside deliveries in a timely manner, and share loyalty program benefits. The role involves electronic devices and register transactions, customer communication, and meeting daily sales goals. Schedules depend on business needs and availability; full-time colleagues are typically scheduled 30 or more hours per week, and schedules include weekend shifts. The position may involve a variety of shifts, including nights, weekends, and holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
Ability to use electronic devices, computers, handheld equipment, and cash registers to process transactions.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
Provide welcoming, personalized customer service and help resolve customer needs and issues.
Assist customers with total-store fulfillment and use the systems needed to complete transactions.
Keep At Your Service, pickup, and return areas clean, organized, and ready for customers; recover merchandise to maintain a shoppable space.
Complete BOPS orders and curbside deliveries in a timely manner.
Review sales goals and learn about new arrivals, top-selling items, trends, and promotions to support customers and the team.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Work collaboratively with colleagues, support team results, and contribute to daily sales goals.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.