At Your Service Center Associate, Concord Sunvalley - Full Time
About The Position
As an At Your Service Center Associate, you support Macy’s At Your Service activities and help deliver a seamless, personalized shopping experience. Tasks include Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned duties while maintaining Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment. You welcome and assist customers with genuine hospitality, support total-store fulfillment, use the systems needed to complete transactions, and keep pickup and return areas organized. You help maintain a clean, shoppable environment, complete BOPS orders promptly, and assist with curbside delivery. You also share loyalty program benefits, work toward sales goals, and collaborate with colleagues to improve customer and store results. Schedules may include days, evenings, nights, weekends, and holidays, based on business needs and colleague availability. Macy’s describes full-time colleagues as typically working 30 or more hours per week.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to handle electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks.
- Welcome customers, provide genuine hospitality, and assist with their shopping and fulfillment needs.
- Support total-store fulfillment and use the required systems to complete transactions.
- Keep the At Your Service, pickup, and return areas clean, organized, and ready for customers.
- Complete BOPS orders promptly and assist with curbside delivery.
- Recover merchandise and help maintain a clean, shoppable space.
- Share loyalty program benefits and help acquire customers by opening credit accounts.
- Work toward sales goals and collaborate with colleagues to achieve individual and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
