Anthropologie Personal Stylist - Full-Time

Urban Outfitters•New York, NY

11d•$25 - $27•Onsite

About The Position

The Personal Stylist cultivates the store’s service and selling culture and drives sales by building authentic customer connections, offering expert styling advice, and providing individualized experiences with curated product recommendations. The role contributes to an inclusive, customer-first environment and works with store leadership, selling teams, and visual teams to strengthen customer relationships, support apparel and accessories business, and promote brand engagement.

Requirements

At least 2 years of experience building customer relationships or clienteling.
Passion for apparel styling.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Interest in or affinity for the Anthropologie brand (described as an “Anthro brand fan”).

Responsibilities

Help uphold a service culture where every customer feels welcome, heard, and valued.
Lead by example in relationship building, styling, and customer networking; educate the store team and customers about the personal styling role and program.
Generate formal and impromptu appointments to build customer relationships and drive key metrics.
Promote technology use, in-the-moment transactions, upselling, and customer clientele development.
Support an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Identify personal styling knowledge gaps among the team and address them; facilitate regional or brand styling initiatives and training.
Use brand resources to share apparel styling and product knowledge with the team.
Review store business and buying trends to inform apparel outfitting and selling decisions and drive apparel and accessories business.
Use walk-in traffic, outreach, and networking to identify sales opportunities; partner with store leadership to pursue opportunities and achieve company and outreach goals.
Partner with the visual team on mannequin outfitting updates featuring new arrivals and best sellers.
Maintain accountability and productivity during zoned personal styling hours and flexibly support service in zone coverage.
Communicate customer insights and shopping patterns to leadership and styling teams through regional or brand communication platforms.
Build productive relationships and maintain open communication with leadership and the selling team to identify and address business needs.
Contribute to positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.
Collaborate with store leadership to identify and curate events and experiences reflecting local customer and community interests and driving brand engagement.