Anthropologie Personal Stylist - Part-Time

Urban Outfitters•Napa, CA

9d•Onsite

About The Position

The Personal Stylist cultivates the store’s service and selling culture and drives sales by building authentic customer connections, offering expert styling advice, and providing individualized experiences with curated product recommendations. The role supports an inclusive, customer-first environment and collaborates with store leadership, the selling team, and visual partners to strengthen customer relationships, apparel and accessories business, and brand engagement.

Requirements

At least 2 years of experience building customer relationships or clienteling.
Passion for apparel styling.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Anthro brand fan.

Responsibilities

Uphold a service culture that provides extraordinary service and ensures customers feel welcome, heard, and valued.
Lead by example in relationship building, styling, and customer networking; educate the store team and customers about the personal styling role and program.
Generate impromptu and formal appointments to cultivate customer relationships and drive key metrics.
Encourage technology use, in-the-moment transactions, upselling, and clienteling.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Identify personal styling knowledge gaps on the team and address them; facilitate regional and brand styling initiatives or training.
Use brand resources to share relevant apparel styling and product knowledge with the team.
Review store business and buying trends to inform apparel outfitting and selling decisions and drive apparel and accessories business.
Capitalize on walk-in traffic and identify opportunities through outreach and networking; partner with store leadership to drive incremental sales and meet company and outreach goals.
Partner with the visual team on mannequin outfitting updates that showcase new arrivals and best sellers.
Maintain accountability and productivity during zoned personal styling hours and flexibly support service in zone coverage.
Communicate customer insights and shopping patterns to leadership and the styling team through regional or brand communication platforms.
Build productive relationships with leadership and the selling team, maintain open communication, and act on business needs in the moment.
Support positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.
Collaborate with store leadership to identify and curate events and experiences that reflect local customer and community interests and drive brand engagement.