(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing them, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The position provides Member service by understanding Member needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Sam’s Club products and services. It also involves completing assignments according to priorities and deadlines, collaborating with coworkers and business partners, communicating progress, and recommending improvements. The associate maintains facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations. The role also requires applying company policies, procedures, and ethics standards, and contributing to a respectful, inclusive, accountable, and continuously improving workplace.
Responsibilities
- Explain Membership benefits and promote the value of company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Maintain facility safety by following safety standards, conducting safety sweeps, following forklift-spotting and hazardous-material procedures, observing steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying accuracy, securing items for pickup, and following up on out-of-stock merchandise.
- Complete assignments according to priorities, deadlines, and expectations; collaborate with managers, coworkers, customers, and business partners; communicate progress; and recommend improvements.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
- Follow company policies, procedures, and ethics standards, including use of the Open Door Policy.
- Build trusting team relationships, communicate positively, help develop and mentor others, and recognize others’ contributions.
- Act with integrity and accountability, make decisions using reliable information, put customers and Members first, and adapt to change and continuous improvement.
Benefits
- Competitive pay and performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Company-paid education benefits through Live Better U, including eligible tuition, books, and fees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
