(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing merchandise; verifying order and invoice accuracy; securing orders for pickup; and following up on out-of-stock items. It also provides Member service by understanding needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting company offerings. The associate completes assigned work using company policies, data, and resources, collaborating with managers, coworkers, customers, and business partners while communicating progress and adapting to changing priorities and feedback. The role requires following safety procedures, including conducting safety sweeps, observing forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and reporting or correcting unsafe situations. Associates are expected to uphold company policies and standards of ethics and integrity and demonstrate the company’s stated values and behaviors.
Responsibilities
- Explain Membership benefits, promote company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, verifying orders and invoices, securing items until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, complying with steel standards, and correcting or reporting unsafe situations.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Comply with company policies, procedures, and ethical standards, including implementing action plans and applying the Open Door Policy.
- Demonstrate the company’s stated values: respect individuals, build trusting relationships, communicate positively, help develop and mentor others, act with integrity and accountability, serve customers and Members, make informed decisions, and pursue continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education through Live Better U, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
