(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting the value of company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events to help meet membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying accuracy, securing items until pickup, and following up on out-of-stock merchandise. The Personal Shopper also provides Member service, helps with purchasing decisions, locates merchandise, resolves concerns, and promotes company products and services. The role maintains facility safety by following safety procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and reporting or correcting unsafe situations. Associates complete assigned work using company policies, data, and resources; coordinate with managers, coworkers, customers, and business partners; communicate progress; and adapt to changing priorities and feedback. Associates are expected to uphold company policies, ethics, and values, contribute to an inclusive and collaborative workplace, support team development, act with integrity, serve Members, and pursue continuous improvement.
Responsibilities
- Explain Membership benefits and promote the value of company products and services.
- Process memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping and palletizing items, checking order and invoice accuracy, and securing orders until Members arrive.
- Follow up on out-of-stock merchandise to meet Member needs.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; communicate progress; and identify improvement opportunities.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Comply with company policies, procedures, ethics, and integrity standards, including implementing action plans and applying the Open Door Policy.
- Support a respectful and inclusive workplace, build trusting working relationships, communicate positively, and help develop and mentor others.
- Act with integrity and accountability, serve customers and Members, make informed decisions, and contribute to continuous improvement and change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase plan
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program (Live Better U), subject to eligibility requirements
- Performance-based bonus awards
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
