(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining membership benefits, promoting the value of company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role also fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until Member pickup, and following up on out-of-stock items. The position provides Member service by acknowledging Members, understanding their needs, helping with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It maintains Facility safety by following safety standards and procedures, performing safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations. The associate completes assignments and priorities using company policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; identifies priorities and deadlines; communicates progress; recommends improvements; and adapts to change and feedback. The role also requires conduct aligned with company policies, ethics, and values, including respect for individuals, teamwork, integrity, customer service, accountability, continuous improvement, and support for the company’s goal of becoming a regenerative company.
Responsibilities
- Support Membership by providing information about benefits and promoting company products and services.
- Process Memberships, upgrades, and credit accounts; participate in sales and marketing events and work toward Membership goals.
- Maintain Facility safety by following safety standards, conducting safety sweeps, following proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling and scanning items, wrapping and palletizing merchandise, verifying order and invoice accuracy, securing orders until Member pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting company products and services.
- Complete work assignments and priorities using company policies, data, and resources; collaborate with managers, coworkers, customers, and other business partners; communicate progress; and recommend ways to address improvement opportunities.
- Follow company policies, procedures, and ethics standards, including using the Open Door Policy and applying related action plans.
- Contribute to a respectful and inclusive workplace, build trusting relationships, communicate positively, and help develop and mentor others.
- Act with integrity, model company values, and hold oneself and others accountable.
- Put customers and Members first, make decisions based on reliable information, and consider how individual work affects team results.
- Demonstrate curiosity, resilience, continuous improvement, and openness to new technologies, skills, and change.
- Support the company’s goal of becoming a regenerative company by making a positive impact for associates, customers, Members, and the world around us.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit program for eligible full-time and part-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
