(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items from shelves, scanning, wrapping, and palletizing merchandise, verifying order and invoice accuracy, securing orders until pickup, and following up on out-of-stock items. The position provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services. It maintains Facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting and hazardous-material handling and disposal procedures, adhering to steel guidelines, and correcting or reporting unsafe situations to Management. The Personal Shopper completes assignments and priorities using policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; identifies priorities, deadlines, and expectations; communicates progress; recommends improvements; and adapts to change and feedback. The role is expected to uphold company policies, procedures, ethics, and integrity, and to demonstrate the stated values of respect for individuals, integrity, service to customers and Members, and striving for excellence.
Responsibilities
- Explain Membership benefits, promote Company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain Facility safety by following safety standards, conducting safety sweeps, following forklift spotting procedures and hazardous-material handling and disposal procedures, adhering to Company steel guidelines, and correcting or reporting unsafe situations to Management.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying accuracy, securing orders until Members arrive, and following up on out-of-stock merchandise.
- Complete work assignments and priorities using policies, data, and resources; collaborate with relevant partners; identify priorities, deadlines, and expectations; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchase decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with company policies, procedures, ethics, and integrity standards, including implementing related action plans, using the Open Door Policy, and applying standards in business processes and practices.
- Build respectful, trusting working relationships; communicate positively; contribute to teamwork; help develop and mentor others; and recognize others' contributions.
- Model integrity, ethics, and accountability, and support the company's goal of becoming a regenerative company.
- Put customers and Members first, make decisions based on reliable information, balance priorities, and consider the impact of one's work on the team and stakeholders.
- Demonstrate curiosity, learning, resilience, continuous improvement, openness to new technologies and skills, and support for others through change.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
