Job Profile (USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, and participating in sales and marketing events. The role fulfills Member Fax n Pull and Click n Pull orders by selecting, scanning, wrapping, and palletizing merchandise; checking order and invoice accuracy; securing orders until Member pickup; and following up on out-of-stock items. The position provides Member service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting products and services. It also maintains facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe conditions. The associate completes assignments using company policies, data, and resources; collaborates with coworkers, managers, Members, and business partners; manages priorities and deadlines; communicates progress; and identifies improvement opportunities. The role is expected to uphold company policies and standards of ethics and integrity and demonstrate respect for individuals, teamwork, accountability, customer service, learning, and continuous improvement.
Responsibilities
- Support Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety procedures, conducting safety sweeps, following forklift-spotting procedures, handling and disposing of hazardous materials correctly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting items, scanning, wrapping and palletizing merchandise, checking order and invoice accuracy, securing orders for pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; manage priorities and deadlines; communicate progress; and recommend improvements.
- Follow company policies, procedures, and ethics and integrity standards, including implementing action plans and using the Open Door Policy.
- Contribute to an inclusive, supportive workplace; build trusting relationships; communicate positively; help develop and mentor others; and recognize colleagues' contributions.
- Act with integrity and accountability, serve customers and Members, make informed decisions, and pursue learning, resilience, and continuous improvement.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid education benefits through Live Better U, including eligible tuition, books, and fees
- Performance-based bonus awards
- Potential additional hourly premiums based on schedule, facility, season, or work performed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
