Job Profile (USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam’s Club supports Membership by explaining benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing them, checking order and invoice accuracy, securing items for Member pickup, and following up on out-of-stock merchandise. The position provides Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting Company products and services. It maintains Facility safety by following safety standards and procedures, conducting safety sweeps, following forklift-spotting and hazardous-material handling and disposal procedures, adhering to steel standard guidelines, and correcting or reporting unsafe situations. The associate completes assignments and priorities using policies, data, and resources; collaborates with managers, coworkers, customers, and business partners; communicates progress; addresses improvement opportunities; and adapts to change and feedback. The role also calls for upholding Company policies, ethics, and integrity; respecting and supporting individuals; building relationships and teamwork; mentoring others; acting with integrity and accountability; serving Members; and pursuing continuous improvement and learning.
Responsibilities
- Explain Membership benefits, promote Company products and services, process Memberships, upgrades, and credit accounts, participate in sales and marketing events, and work toward Membership goals.
- Maintain Facility safety by following safety standards and procedures, conducting safety sweeps, using proper forklift-spotting procedures, handling and disposing of hazardous materials properly, following steel standard guidelines, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning merchandise, wrapping and palletizing items, checking order and invoice accuracy, securing orders until pickup, and following up on out-of-stock merchandise.
- Provide Member service by acknowledging Members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Complete work assignments and priorities using policies, data, and resources; collaborate with managers, coworkers, customers, and business partners; identify priorities and expectations; communicate progress; and recommend improvements.
- Follow Company policies, procedures, and standards of ethics and integrity, including implementing action plans and using the Open Door Policy.
- Promote a respectful and inclusive workplace, build trusting relationships, communicate positively, and help develop and mentor others.
- Maintain integrity, ethics, compliance, humility, honesty, fairness, transparency, and accountability while modeling Company values.
- Put Members first, make decisions using reliable information, and consider how work affects the team and stakeholders.
- Learn, adapt to change, take calculated risks, demonstrate resilience, and support continuous improvement and new technologies and skills.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including PTO and/or PPTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U company-paid education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
