(USA) Personal Shopper - Sam's
About The Position
The Personal Shopper at Sam's Club develops and supports Membership by explaining membership benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working to meet membership goals. The role fulfills Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, checking order and invoice accuracy, securing orders until Members arrive, and following up on unavailable merchandise. The position provides Member service by recognizing Members’ needs, assisting with purchasing decisions, locating merchandise, resolving concerns, and promoting Company products and services. It also requires maintaining facility safety through established standards and procedures, including safety sweeps, proper forklift spotting, appropriate handling and disposal of hazardous materials, and reporting or correcting unsafe conditions. The associate completes assignments by setting priorities, meeting deadlines, collaborating with managers, coworkers, customers, and business partners, communicating progress, recommending improvements, and adapting to change and feedback. The role is expected to follow company policies and ethical standards and demonstrate respect for individuals, integrity, customer service, teamwork, accountability, learning, and continuous improvement.
Responsibilities
- Develop and support Membership by explaining benefits, promoting Company products and services, processing memberships, upgrades, and credit accounts, participating in sales and marketing events, and working toward Membership goals.
- Maintain facility safety by following safety standards and procedures, conducting safety sweeps, following forklift spotting procedures, handling and disposing of hazardous materials properly, following steel standards, and correcting or reporting unsafe situations.
- Fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, selecting and scanning items, wrapping and palletizing orders, verifying order and invoice accuracy, securing items until Members arrive, and following up on out-of-stock merchandise.
- Complete assignments and priorities using company policies, data, and resources; collaborate with relevant partners; identify priorities and deadlines; communicate progress; recommend improvements; and adapt to change and feedback.
- Provide Member service by acknowledging Members, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting Company products and services.
- Comply with company policies, procedures, ethics, and integrity standards, including implementing related action plans and applying the Open Door Policy.
- Promote a respectful, inclusive workplace; work as a team; build trusting relationships; communicate positively; and help develop and mentor others.
- Model integrity and accountability, support company values and compliance, and contribute to the company's goal of becoming a regenerative company.
- Put customers and Members first, make decisions using reliable information, and consider how individual work affects team results.
- Learn, demonstrate resilience, pursue continuous improvement, use new technologies and skills, and support others through change.
Benefits
- Competitive pay and performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off (PTO and/or PPTO)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Company-paid Live Better U education benefit, including eligible tuition, books, and fees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
